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FAQ

MY ORDER

How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!

YES WE VIBE

How does Yes We Vibe operate and offer such incredible pricing?
Yes We Vibe is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Want more info on Yes We Vibe, check out our About Us section!

OUR PRODUCTS

What materials does Yes We Vibe use?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials. They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them! For further information on the materials we use, click on the Product Details link available on our product pages or visit our Product Spec page 

I’m not sure which size to choose, Can you help?
Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages via the Product Details link.

OUR GUARANTEE

100% satisfaction guarantee? For real?!
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

PAYMENT

What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Apple pay.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
All our prices are in US dollars. 

HOW SECURE IS MY PERSONAL INFORMATION?

Yes We Vibe adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING & DELIVERY INFO

When can I expect to receive my package?
Every single item on Yes We Vibe is custom printed just for you, and it will take us 2-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates
Pillow Covers, Shoes & Saddle Bags: 2-3 Weeks
Apparel: 1-2 Weeks
International Shipping Time Estimates
Pillow Covers, Shoes & Saddle Bags: 2-4 Weeks
Apparel: 2-3 Weeks 

*Please see note below for International buyer and duty fees

Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Apparel: 2-4 business days
Pillow Covers, Shoes & Saddle Bags: 5-10 business days

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

I never received my package, what should I do?
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers , shoes and saddle bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

RETURN AND REFUND

I ordered the wrong size or color, what should I do?
For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.

As every single item on Yes We Vibe is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the printing quality, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. Please see our return and refund policy for further instructions.

CUSTOM DESIGNS

I have an incredible design, can I send it to you and have it printed on a product?
We’d love to see your incredible design and print it for you! A minimum of 20 shirts, pillow covers, shoes or saddle bags is required by design in order to be printed. Just send your design to support@yeswevibe.com with the style, color and size you want. 

GET IN TOUCH

At Yes We Vibe we really value our customers and if none of the above answered your questions, feel free to contact us by email at support@yeswevibe.com or call us at 1-800-417-6562.