Questions? | Yes We Vibe

Questions?

My Order

How do I place my order?

Simply choose your favorite design or style from the drop-down menu on the product page.

Then click "Add To Cart" and follow the steps to complete your order.

You will receive a confirmation email with your order details immediately after you finish your purchase.

How do I check the status of my order?

Within 5-14 days, a shipping confirmation will be sent to you via e-mail. In this email, you will have a “View Order” button which will take you directly to the live tracking updates. Once on the tracking page, click on “Track Your Package” to follow the status of your order.

I changed my mind, can I cancel or modify my order?

Sure! Contact our "Customer Support" and we'll make sure to process your cancelation or modification request.

However, please keep in mind that any cancelation or modification request can be granted if it's still within 24 hours since the order was placed.

After 24 hours, the order will be in production and it will already be too late to process cancelation or changes in the order. Our Customer Support team operates 24/7 to serve you better! If you are emailing to request a cancellation or change in your order, this will not be confirmed until our team has responded to you.

I emailed to cancel my order but still received a shipment notification?

Our Customer Support team operates 24/7 to serve you better! If you are emailing to request a cancellation or change in your order, this will not be confirmed until our team has responded to you.

If you receive a shipment notification after having cancelled your order, please contact us as soon as possible at "Contact Us" and we will make sure your order is cancelled. We will fix it for you ASAP.

What if I don't get a confirmation email?

If you don't see a confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out.

Still can’t find it? Don’t worry, just "Contact Us" and we'll send it again.

Contact Us

How do I contact you?

We are more than happy to assist you with any concerns. You can either click on "Contact Us" ,send us an email at support@yeswevibe.com or call us at 1-800-417-6562.

How do I provide feedback?

Once your package arrives, you will receive an email where you can write a review about your product(s). Your feedback is always important to us and we will be happy to hear from you.

Product & Pricing

How Does Yes We Vibe Keep Its Prices Competitive?

We are an online retailer offering custom designed apparel and products.

We supply print-on-demand and ship our products directly from the manufacturer to you, which means there are no middlemen, mark-ups, or extra charges for our merchandise.

Check out our "About Us" to learn more about our brand.

What materials does Yes We Vibe use?

We partnered with top-rated manufacturers to bring you high-quality products made from premium materials.

Our clothing, accessories and footwear are made for comfort, style, and durability — so you don’t have to pick and choose.

For more information about our products and materials, visit the "Sizing Chart" page or check out the Product Details on any of our product pages.

How do I know which size to get?

Ordering online can be a gamble, but we make it easy. Before you place an order, we suggest visiting our "Sizing Chart" page or check the information provided on our product pages via the Product Details link.

What is the product guarantee?

Yes We Vibe offers a 100% satisfaction guarantee.

All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing, or incorrect item free of charge. Please see our Return And Refund Policy for further details

Are your products vegan?

Earth is our home and our company cares for every living creature on this planet. That is why all of the materials used are synthetic, eco-friendly, and 100% vegan content.

Payment

What type of payments do you accept?

We accept Visa, Mastercard, AMEX, Discover, JBC, and Diners Club cards as well as Paypal.

What currency are the prices in?

All prices in our store are in US dollar currency.

When will my card be charged?

Just after your order has been successfully placed.

How Secure is my Personal Information?

Yes We Vibe adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How do I use a discount code?

Our store offers the best deals!

On the first page of the checkout, there will be a box for you to enter your discount code in. Make sure to click ‘Apply’. Once the discount code has been applied successfully, you will be able to see the total discount before making your payment.

Note: Promo and discount codes are not stackable and you can use only one of them on each of your orders. We suggest making separate purchases if you want to use multiple discount codes.

Can the Gift Card be used in conjunction with a discount code?

The gift card code can be used together with the discount code. Just simply apply one code at a time in the discount box at the checkout.

How long are Gift Cards valid for?

The gift cards that we offer do not expire.

Where can Yes We Vibe Gift Card be purchased?

Gift cards are available from our website. What better way to share positive vibes with your friends and family than by purchasing our gift cards. Just click the link below to purchase our gift cards:

Yeswevibe.com/products/yes-we-vibe-gift-card

I forgot to use my discount code.

If you were unable to apply your discount code in your order, please contact us immediately and we will be happy to assist you

What to do if I am having issues completing my order at check out?

Our website operates smoothly but there are rare instances that may prevent you from placing an order. If you encounter any issues checking out, we recommend trying the following:

  • Clear your browser cache and it might fix the issue.
  • If clearing your browser cache and cookie history does not resolve the issue, we recommend trying to complete your purchase with a different browser (Firefox, Chrome, etc) or device.
  • If you're still having trouble, please contact us us and we'll investigate further. You may also send us an e-mail or call us to place an order over the phone.

Shipping & Delivery

When can I expect to receive my package?

All of our products are printed on demand and handmade specially for each customer when they order. This process allows us to create unique and quality custom designs with no waste.

It usually takes 5-7 days for our production team to make your order. When the order ships out, the estimated timeframe for you to receive it is around 2 to 4 weeks.

Do I need to sign for my parcel?

A signature is not required when receiving the package.

I never received my package, what should I do?

If you still have not received your package 60 days after placing your order, please let us know. This kind of issue does not happen often but if you experience it, please contact our customer support and we'll sort it out ASAP and we'll surely do our best to assist you.

How much does shipping cost?

Once you've clicked through to Secure Checkout, you can enter your delivery address and continue to the shipping method.

Shipping costs are calculated and added to your subtotal in the order summary.

Can I upgrade my shipping to express?

We understand that you are super excited to receive your order. We sincerely apologize but we do not offer express shipping at the moment.

Why are tax rates different for each state in the US?

Sale tax rates differ by state and you'll be able to see the costs in your order summary!

To abide by the law, we do have to follow these guidelines. This is completely out of our control and we cannot alter these charges.

Do you ship internationally?

Yes, we do international shipping and we are still increasing the number of countries that we ship to.

At the moment, we deliver to the following countries:

AUSTRALIA
AUSTRIA
BELGIUM
BRAZIL
BULGARIA
CANADA
CROATIA
CYPRUS
CZECH REPUBLIC, THE
DENMARK
ESTONIA
FINLAND
FRANCE
GERMANY
GIBRALTAR
GREECE
GREENLAND
GUERNSEY
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRELAND, REPUBLIC OF
ISRAEL
ITALY
JAPAN
JERSEY
KOREA, REPUBLIC OF (SOUTH K.)
LATVIA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MALAYSIA
MALTA
MEXICO
MONACO
NETHERLANDS, THE
NEW ZEALAND
NORWAY
PHILIPPINES, THE
POLAND
PORTUGAL
RUSSIAN FEDERATION, THE
SAUDI ARABIA
SINGAPORE
SLOVAKIA
SLOVENIA
SPAIN
SWEDEN
SWITZERLAND
TAIWAN
THAILAND
TURKEY
UKRAINE
UNITED KINGDOM
UNITED STATES
VIETNAM
CHINA

What About International Custom Fees?

Import duties, taxes, and charges are not included in the price of the product, nor in the price of the shipping. These charges vary from one country to another and they are your responsibility.

You could verify the charges with your country's customs office to determine what these additional fees might be.

For European Union Countries: Will I be charged with VAT? When does VAT apply?

VAT is charged on orders equal to or less than 150 EUR shipping to European Union member countries.

Customers that are members of the European Union countries are responsible for the import VAT and duties on orders over 150 EUR.

Return & Refund

What should I do If I ordered the wrong size or color?

If you ordered the wrong size or color, please contact our "Customer Support" or email us at support@yeswevibe.com . Since our products are custom made just for you they will already be in production after 24 hours so we can't make any changes to your order. If that's the case, please wait until you get it and if you're not happy with what you received, we will replace it for you.

What should I do If I'm not satisfied with the printing quality?

If you're not in love with your product and would like to have it replaced or refunded for whatever reason, please contact our "Customer Support" within 60 days after placing your order. We're here to help!

What should I do If I receive the wrong product or miss an item from my order?

We apologize for any inconveniences and we'd be delighted to help you right away by offering a free replacement order.

Please contact our "Customer Support" and we'll be happy to assist!

Note: All FREE/SALE item(s) are non-refundable. However, a store credit or replacement is an option if there's an issue with the product received.

Will my shipping costs be refunded if my order is "Return to Sender"?

If the order is returned because you provided the wrong address, we will reship it to you and our "Customer Support" will reach out to you.

You will need to pay a shipping fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include the original shipping costs.

Do you have a returns policy?

Since all of our products are custom-printed just for you, our store does not accept returns. Instead, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

If ever you have an issue with your product, please "let us know".